BOPOMOFO CAFE

Shift Lead, Full-time / Part-time
(Ovation Hollywood)

 

Job Summary & Mission

As a Shift Lead at BOPOMOFO CAFE, you’re ready to take the next step in leadership, supporting the Assistant Store Manager by ensuring the team delivers an exceptional customer experience every shift. In this add-on role to your current responsibilities, you’ll oversee essential operations, delegate breaks, conduct compliance checks, and provide ongoing coaching and support to your team. Your role will embody BOPOMOFO CAFE’s guiding principles, fostering a positive and productive work environment while maintaining a high standard of service and efficiency.

Disclaimer for New Restaurant/Café Opening (NRO): Please note that this Shift Leader position is for an upcoming BOPOMOFO CAFE location. As such, the expectations for this role deviate from our standard shift leader responsibilities to accommodate the unique needs of opening a new establishment. The selected candidate will be required to undergo full barista training to ensure a deep understanding of our operations, enabling them to support our baristas and lead their team more effectively.

Core Values

At BOPOMOFO CAFE, our mission and vision are central to everything we do. Alongside these, we have guiding values that shape our approach to working together. These values represent the behaviors and beliefs that unite us, regardless of role, level, or location.

  • EXCEPTIONAL EXPERIENCE | We bring enthusiasm and proactivity to every moment, driven by initiative, positive energy, and a commitment to excellence. Our goal is to create exceptional experiences for every guest, every time.

  • GROWTH | We embrace challenges with curiosity and adaptability, continuously seeking opportunities to learn and improve. Our commitment to problem-solving fuels both personal and professional growth.

  • COMMUNITY | We strive to build a strong sense of community within our team and with everyone who walks through our doors. By actively fostering connections, we provide a welcoming space where everyone feels valued and can come together.

  • INTEGRITY | We value empathy, patience, and transparency, fostering a supportive and team-oriented environment. Our commitment to reliability and authenticity ensures that every dish and interaction reflects our dedication to quality. Guided by humility and honesty, we strive to be a trusted and dependable part of our community.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

  • Acts with integrity, honesty and knowledge that promote the culture, values and missions of BOPOMOFO CAFE. 

  • Maintains positivity and enthusiasm while promoting a superior experience for both team members and customers.

  • Perpetuates BOPOMOFO CAFE’s core values and mission and develops relationships with shift team members.

  • Provide guidance and support to team members by assigning tasks, overseeing the team’s workflow, and ensuring roles are clearly delegated to maintain efficiency throughout the shift.

  • Actively coach and encourage team members, offering constructive feedback to reinforce strengths, support growth, and cultivate a collaborative atmosphere.

  • Delegate and coordinate team breaks to ensure smooth operations without impacting customer service, maintaining balance and coverage across all roles.

  • Conduct regular compliance checks on team members to ensure adherence to operational policies, food safety protocols, and cleanliness standards.

  • Assist in the food expo area to ensure all orders are executed with accuracy, speed, and standard of presentation, elevating the quality of the guest experience.

  • Monitor daily store operations, identify potential issues, and proactively address them to uphold efficiency, safety, and customer satisfaction.

  • Model exceptional customer service by engaging with guests and handling any customer issues with professionalism, ensuring each interaction reflects our dedication to quality.

  • Report shift-related feedback to the Assistant Store Manager, including team performance, operational challenges, and any opportunities for improvement.

Summary of Experience 

Prep cook or food handling experience in a Food & Beverage Retail environment - 0-1 Year

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms; talk or hear; and taste or smell. The employee is occasionally required to stoop, kneel, crouch, or crawl.

The employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.

Required Knowledge & Skills and Abilities

  • Proficiency of BOPOMOFO CAFE’s Prep Cook or Barista role.

  • Demonstrated ability to inspire, motivate, and guide team members, setting a positive example and creating a supportive work environment.

  • Proficiency in delegating tasks and managing time effectively to keep the team on track while ensuring seamless operations.

  • Strong communication skills to effectively support and coach team members, build rapport, and maintain a positive team dynamic.

  • Proven commitment to delivering an exceptional customer experience, with the ability to handle guest inquiries and concerns professionally and proactively.

  • Ability to assess operational needs in real-time, troubleshoot effectively, and remain adaptable in a dynamic work environment.

  • Solid understanding of BOPOMOFO CAFE’s menu offerings, recipes, and quality standards, ensuring accurate guidance to the team and support in the food expo area.

  • Commitment to compliance with operational policies and procedures, conducting thorough compliance checks to maintain safety and quality standards.

  • Ability to work well within a team environment, communicating effectively to ensure smooth and coordinated operations.

BOPOMOFO CAFE provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.